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Terms & Conditions

Please note all products sold on Elyseestar.com are up to European Standards!

 

Cosmetic Patch Test 

Because everyone’s skin tolerance is different it is advisable that a small patch test is conducted before the product is fully used to ensure the product is suitable for your skin. If skin is irritated or an allergic reaction has occurred immediately discontinue use, if necessary seek medical advice.  (Please note, we only accept unopened/unused returned products (except wigs), that have been ordered from us within 14 days working days of receipt).

 

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit, or public holidays). 

International delivery

We aim to dispatch all orders as soon as possible after receipt, please allow 5-14 working days for delivery for Europe, Worldwide 5- 20 working days. (Please note we are not held accountable for delays occurred via the courier during postal transit, customs or public holidays).

 

Postage Charges

U.K postage is charged at a fixed rate of £3.95 for all orders.

AUSTRALIA & ASIA postage is charged at a fixed rate of £38.95 for all orders.

EUROPE postage is charged at a fixed rate of £19.95 for all orders.

Japan postage is charged at a fixed rate of £35.95 for all orders.

NORTH AMERICA (USA, CANADA, MEXICO) is charged at a fixed rate of £29.95 for all orders.

REST OF THE WORLD is charged at a fixed rate of £49.95 for all orders.

 

Refusal to accept an order

We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error or bad account usage.

 

Pricing

All prices include VAT

 

Cancellation Rights

If you wish to cancel your order before we have dispatched the order you can notify us by email @ info@elyseestar.com. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.

 

Returns & Exchanges

You can return unopened goods (except wigs & sale items), that you have ordered from us for any reason within 14 days working days of receipt, for a full refund or exchange. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required. Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

*Wigs cannot be exchanged or refunded due to hygiene reasons

Before sending any returns back to us please contact us by emailing us at INFO@ELYSEESTAR.COM.  Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods. We will e-mail you back with your return instructions on how to send the items back to us.

The costs of returning the goods to us shall be incurred by you the customer.

 

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.

 

 

Faulty products

Elyseestar.com believes that all goods supplied are of the highest quality. However, should any goods appear faulty please let us know ASAP by emailing info@elyseestar.com. To promptly resolve the issue our customer service team will require your order reference number, a full explanation of the fault and photographic evidence when applicable.

 

Complaints

Elyseestar.com believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service do not meet your expectations please let us know by emailing info@elyseestar.com.

 

Customer Support

Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday - Friday.

You can contact us via:

Email: info@elyseestar.com

Post:     Elyseestar.com

             Sonik Products Ltd

             Block C Woodside End

             Wembley, Middlesex

             HAO 1UR

 

 

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